Refund and Returns Policy

Our Guarantee

We are passionate about the products we make at Livcan Design. We genuinely want you to be happy with every purchase. All that being said, we will do our best to make things right if you are not satisfied.


If you need to make a return you can return goods in their original condition within 30 days of purchase. We do not cover the cost of return shipping.

To complete your return, we require proof of purchase from Livcan Design.

Damaged Goods

If your order arrives with damaged items, please keep all of the original packaging along with the contents and contact us within 2 days of receiving your order.

Please contact us at:


When your return is received and inspected, we will send you an email to notify you.

Refunds will then be processed, and a credit will automatically be applied to your method of payment.

Sale Items

Only regular priced items may be refunded, sale items are final sale.


We process exchanges on items that are defective or damaged only

Shipping info

To return your product, please mail to:
Livcan Design
246 Aberdeen St
E3B 1R7

Returning shipping items is the customers responsibly, you are responsible for freight and shipping charges.

It’s recommended to use a trackable shipping service or purchasing shipping insurance. Livcan design cannot guarantee that we will receive your returned item otherwise.

Any questions at all please email us!