FAQ
Frequently Asked Questions
Product Questions
Can the wooden boards be placed in the dishwasher?
No, wooden tools and accessories should not be placed in the dishwasher. For best results, hand wash and immediately dry the pieces to prolong their life. Use a food grade oil after every few washes.
How do I clean the pieces?
For best results, hand wash and immediately dry the pieces to prolong their life. Use a food grade oil after every few washes.
What kind of wood do you use in production?
Our main types of wood are cherry, maple, walnut, and birch. Each item has the wood type specified at the end of the product description. All pieces are made of solid wood.
Do you make everything yourself?
Yes, I use machines and hand tools to craft each piece in the LivCan collection.
Order Questions
What is your turnaround time on orders?
Orders are processed in 3-5 business days. Please contact us to inquire if quicker processing is available for your order.
Do you offer free shipping?
Yes, we offer free shipping in Canada on orders $100+
Where do you ship?
We currently only ship to Canadian addresses.
PO Boxes and Territories may incur additional shipping fees.
What is your return and exchange policy?
We offer a 10 day return policy. You have 10 days from the time you receive your order to contact us to initiate a refund.
If your item arrives damaged, please contact us immediately to initiate a replacement.
See our full refund policy here.